Contact Us
Vision Software's support team is here to help you succeed — whether you have recently transitioned to our software or are long-time users. We know that how you utilize Vision will be unique to your company, so we are here to offer support that matches the customizable services that Vision provides.
If you are interested in Vision, becoming a user, or wanting a demo, you can reach out to us at (507) 200-0526 or at vision@fibersmith.co.
Monday- Friday: 7:00 am – 7:00 pm CST (except holidays)
The support team will be available by email and phone during support hours. Texting should be reserved for emergencies.
For escalated issues or Severity 1 priorities outside of the support hours, please reference the User Agreement and call (507) 200-0526 or connect to the support team directly.
Our team strives to respond to all interactions with a consistent, thoughtful and team approach.
When there is a software question, training requests, or for anything regarding implementation, sending an email to the support team is best. If a virtual meeting is needed, please allow a 24-hour window and send an email with the topics to be covered. We will send back an agenda and will work to get that meeting scheduled with you or anyone in your company.
Vision’s preferred platform for virtual meetings is Microsoft Teams. If you are unable to attend a scheduled meeting or running late, please let us know and we will work to reschedule.
To report an unexpected error, please start a ticket by emailing support@fibersmith.systems. Include the URL, screen shots, any notes, and what user experienced the error. That will automatically start a ticket and our team will work to get that answered or resolved.
If the problem is customer affecting or your team is on site, that warrants contacting the support team directly.
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Personnel |
Title |
|
Office Phone |
|
Director, Client Success |
srosskopf@fibersmith.co |
507-200-0526 Ext: 211 |
|
|
Implementation Project Manager |
zcutler@fibersmith.co |
507-200-0526 Ext: 212 |
|
|
Director of Marketing and Customer Engagment |
aschomaker@fibersmith.co |
507-200-0526 Ext: 214 |
At the start of the onboarding and implementation process, a point-of-contact(s) in your company will be established. This designated person or small group of people will work one on one with the support team.
Bookmark this knowledgebase site and encourage your employees to use as a resource.
The support site mirrors the Vision software and contains helpful how-to guides, tips, and documents during implementation and ongoing Vision experience.
Release notes will be available on the support site after every new release for your reference.