Contractor Portal
As your company is building and moving forward in the telecom industry, network expansion projects move fast. Managing multiple teams and systems can be a hurdle!
Vision provides ISPs with a portal into their system made specifically for 3rd party contractors. Having outside contractors established and using the portal gives you and them the ability to be more streamlined on construction and install orders.
The Contractor Portal was built to give third-party contractors the ability to gain quick access to tickets and tasks assigned to them without access to potentially sensitive company or subscriber data. Essentially, as soon as they log into the portal they will instantly see their assigned tasks to complete. From a tasks and ticket list, contractors can quickly know when and where it’s time to build, when and where there are locates to call in, when and where to construct a drop, and when and where to install new subscribers.
The Contractor Portal was designed to mirror the software. Items are clickable, therefore contractors can click into the tasks assigned to them and quickly view more details. The portal is mobile friendly, so it can be utilized out in the field. The portal is continuing to be updated to best serve our clients.
Our Support Team will work with you to get your Contractor Portal URL up and running at no extra charge.
Contractor Portal: companyname-contractor.fibersmith.systems
Be sure to bookmark your company’s contractor URL.
Need to add a contractor login to the Contractor Portal? Go to Contractor Users for instructions.
Quick Links to Learn More:
Main Menu
In the upper left-hand corner, you will find the main menu.
At anytime click on the 
Calendar
When you click on an event on the calendar, you can view more details. View the tile of the event, date, and time. Look to see who is assigned the task as well. This is also a quick way to view the location of the event and the subscriber contact information.
Example of a Calendar Event:
Most calendar events are already tied to a workflow. From the calendar event page, click the workflow link at the bottom of the event window to open the associated workflow. This is where you should review and complete the related tasks.
Use the 
Tasks Assigned to Contractor
From the main dashboard of the Contractor Portal, a contractor can quickly click straight into their tickets and tasks assigned to them.
Once you click on a ‘Tickets or Tasks Assigned to Me’ button, you will see either a list of Tickets or a list of Workflows associated with your tasks.
From your list of Tasks, you can view the Workflow process ID, type, subscriber, address, etc. Click into a Workflow to view task details.
Example of Tasks associated with a Workflow process.
Click on a drop down to view more details, complete a task, or add notes.
Click on the Workflow ID number at the top of the page to view subscriber information and service details.
Click the 
Tickets Assigned to Contractor
The main dashboard of the Contractor Portal displays the tickets that have been assigned to a contractor.
Once you click on a ‘Tickets Assigned to Me’ button, you will see a list of Tickets.
Example of a Ticket associated with a Workflow process.
Common Tasks in the Contractor Portal
Contractors may be asked to complete different tasks in the Contractor Portal as work moves through a workflow. Below are a few common task types and how to complete them.
Scheduling or Rescheduling Tasks
Scheduling tasks appear with a calendar icon. Selecting the task will open the calendar.
From there, you can choose from the available time slots. You can also enter important event details, such as the event title, assigned technician, or other scheduling information.
Tying or Assigning Equipment
When installing, replacing, or changing equipment, you may need to tie the equipment to a specific piece of hardware using the hardware ID.
These tasks may be labeled Tie Hardware, Assign Hardware, or something similar. When opened, the task will allow you to search for the hardware being installed or assigned.
If old equipment is being removed, the task may also ask where that hardware should be returned or moved, such as a specific warehouse location.
Uploading Photos
Some tasks may require contractors to upload photos. Photos are often used to confirm that work was completed, document equipment placement, or show light levels.
Photo upload tasks appear with a paperclip icon. Selecting the task will allow you to upload a photo from your device. On mobile, you may also be able to open your camera and take a new photo directly.
Drop Construction
Drop construction tasks are used to record or update information about the drop connected to a service location.
Depending on the task, you may be asked to enter or update construction details, such as drop type, footage, placement notes, or other information needed to document the completed work.
Use Drop Construction when adding new drop information and view the drop via the drop map.
Helpful tools when viewing and navigating a drop include taking a screenshot of the map and measuring distances.
