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ARCHIVE

  • DECEMBER 2023

  • OCTOBER 2023

  • SEPTEMBER 2023

  • AUGUST 2023

  • JULY 2023

  • JUNE 2023

  • MAY 2023

  • APRIL 2023

  • MARCH 2023

  • FEBRUARY 2023

  • JANUARY 2023

  • DECEMBER 2022

  • NOVEMBER 2022

  • OCTOBER 2022

  • SEPTEMBER 2022

  • AUGUST 2022

  • JULY 2022

  • JUNE 2022

  • MAY 2022

  • APRIL 2022

  • MARCH 2022

  • FEBRUARY 2022

  • JANUARY 2022

  • DECEMBER 2021

  • NOVEMBER 2021

  • OCTOBER 2021

  • SEPTEMBER 2021

  • JULY 2021

  • JUNE 2021

  • MAY 2021

Release Notes

December 2023


December 4, 2023

Public Shopping Cart

  • Added “Included Service Area” search options for public shopping cart logs
  • Added services areas, latitude, and longitude fields to output table
  • Self scheduling date ranges now customizable by tenant and event type

Tickets

  • Added .eml as an acceptable attachment type when a ticket is created from an email
  • Updated email to ticket template to be able to change default user group

Reports

  • Adjusted “Today"/"Yesterday” date range options when pulling reports
  • Added “Add marketing event”  and “Add network event” functions to Workflow Task Reports

Vision 

  • Updated table headers being transparent when overlapping with data in tables

Workflows

  • Updated Service Ticket Workflows where drop imports were unsuccessful 
  • Updated Service Ticket Workflows no longer open as a Dynamic Workflow 

 Map

  • Updated location data layer to no longer show pole data

Email Templates

  • Added Subscriber ID, Subscriber email address, and Subscriber phone number as dynamic variables 

Inventory

  • Updated purchase order attachments are now viewable
  • Update purchase orders shipping and receiving locations no longer show handholes

Subscriber

  • Updated subscriber view locations Associations no longer shows duplicate subscriber names

Portal

  • Updated change username in portal to change in AuthO

Network Events

  • Updated email log report

OCTOBER 2023


October 30, 2023

(*Feature requires tenant setting and/or workflow configuration set up)

Ambassador Referrals

  • Added Subscriber-specific 4-digit and QR codes to promote ambassador subscribers to refer new leads
  • Added Refer-a-Friend page for subscribers to view and download unique 4-digit and QR code PDF within the Subscriber Portal*
  • Added automatic Referral Tags on new subscribers who use a referral promo codes in public shopping cart
  • Added new Batch Notification templates and dynamic variables for #subscriberreferralcode and #subscriberreferrallink 

Workflows

  • Added dynamic variable of #subscriberserviceaddress to generic batch notifications
  • Added ‘Webhook’ Task Field to call a URL to pass values 
  • Added a service ticket workflow type 

Marketing Campaigns

  • Added a check to prevent deleting service address locations from a subscriber lead account when location is tied to a marketing campaign
  • Added visual displays for currently associated subscribers when using the lasso tool to add additional subscribers accounts to a current campaign
  • Adjusted map pop out to display Address data of current subscriber associations
  • Adjusted Current Associations list to pull in Phone Number from the account contact

Service Packages

  • Adjusted Edit Package Items to save order of Service Items

Search

  • Updated subscriber status search terms to refresh after a chain of task functions
  • Updated IP Address search terms for new assignments to Hardware
  • Updated Search Subscriber interface for Invoice number lookup

Reporting

  •  Adjusted subscriber reports to include Marketing Type when specifically selected

Service Areas

  • Updated Location Display option to exclude Marketing subscriber Types

ADTRAN

  • Added MCP (Mosaic Cloud Platform) integration 
  • Added MSI (Mosaic Subscriber Insights) CSV upload

Tickets

  • Updated tickets templates to be associated with service ticket workflow type

Public Shopping Cart

  • Updated self scheduling interface to ensure single appointment booking

Vision Shopping Cart

  • Updated current subscriber checkout bug to allow users to update invoice options

Service Areas

  • Updated signup goal to only show subscribers that expressed interest on the tracker
  • Updated Location Display option to exclude Marketing subscriber Types

Authorize.net

  • Updated reporting to pull in amount from response log

 

SEPTEMBER 2023


September 27, 2023
(*Feature requires tenant setting and/or workflow configuration set up)

Subscriber Portal 

  • Added ability for subscriber to schedule a calendar event using workflow functionality*
     

September 26, 2023

(*Feature requires tenant setting and/or workflow configuration set up)

Public Shopping Cart 

  • Added new configuration option to collect contact information before showing offerings to subscribers checking for service availability*
  • Added ability for creating abandoned shopping cart Marketing accounts in Lead Status for future marketing communications (postcard/email)*
  • Added new formatting options for pop-up overlay display content based on Service Area Status
  • Added ability for additional email contact information for sending invoices preference. 
  • Improvements to mobile styling

Plume Integration

  • Updated ability to update password for Wi-Fi Configuration 
  • Updated SSID name default to SUB ID

Workflows

  • Updated display issue when adding new Tasks and Functions
  • Improved load time of workflow template display 

Tickets

  • Updated attachment display issue when sending files through email interface
  • Added visual display and logs of emailed file attachments
  • Updated dynamic workflow bug to launch automatically through a Ticket Template when trigger is unchecked

Dashboards

  • Updated report editing bug

Calendar

  • Updated weekly and daily recurring events bug

HITS Integration

  • Added ability to update headend of video device from the hardware vendor config interface 
  • Updated refresh device functionality to resend all service codes tied to subscriber's active service items

AUGUST 2023


August 28, 2023

(*Feature requires tenant setting and/or workflow configuration set up)

Public-Facing Shopping Cart

  • Added ability to apply discounts at time of sign up using promotional codes
  • Added catch for active services at locations*
  • Added redirection to Subscriber Portal if active services at location*
  • Added endpoint for subscriber-based address form
  • Mobile styling improvements

Subscriber Portal

  • Added subscriber ability to buy new services*
  • Added subscriber ability to trigger service change (upgrade/downgrade)*
  • Added subscriber ability to self-schedule install appointments*

Subscriber Contracts

  • Corrected contract term reporting 

Marketing Campaigns

  • Adjusted for active locations

August 14, 2023

Marketing Campaigns

  • Corrected Display Settings to filter out Closed Campaigns from default view

Subscriber 

  • Added Five9 integration call logs data in Subscriber History Report 
  • Extended Subscriber History report time period search options

Reports

  • Adjusted Subscriber reports to include Marketing subscriber types
  • Adjusted base map layer report options to display Marketing subscriber types

Tickets

  • Corrected Edit Contacts to link to subscriber account in desktop and mobile view 

PostGrid Integration

  • Added Overview of Postcard Batch Details for graphical visibility into mail processing quantities and postcard campaign status
  • Added visibility to postcard processing errors with additional details to individual mailers
  • Adjusted address validation functionality

Network Events

  • Adjusted object loading methodology to improve navigation and search
  • Adjusted name from Events to Network Events

JULY


July 26, 2023

Public Shopping Cart 

  • Added general and mobile styling improvements including clearer address location, package detail and pricing views
  • Added signup goal graphic display on service area landing pages to show signup progress
  • Adjusted web traffic stats to distinguish Leads vs Sales 

Service Areas

  • Added sign up goal configuration for Interest or Fiber packages

Contractor Portal

  • Adjusted Workflow Task Field tools including return-equipment, fiber-install-event
  • Added Resend Verification Email to Contractor Users option

Tickets 

  • Added Closed Tickets by Updated Date report
  • Adjusted Switch Subscriber to force refresh to selected subscriber account

Subscribers

  • Added Subscriber Status by Effective Date report

ShipEngine Integration

  • Added Inventory Shipments module to manage mailing of boxes and printing of labels
  • Added Ship Device option to Hardware detail view

HITS TV Integration 

  • Added Video set top box hardware device configurations and functions including reboot, activate, deactivate, swap

Network Events

  • Adjusted sending SMS to associated subscribers with opt-in phone number 

Calix Support Cloud 

  • Added function to Add Calix Cloud Service to push package details to Calix Support Cloud

Circuit System

  • Added task function to  ‘Check for Calix SMX Cross Connects’ to automate building out a vendor circuit based off the PON to ONT relationship if not already existing from the Patch Panel
    (Calix SMx environments)

JUNE


June 28, 2023

Public Shopping cart

  • Simplified sign up process for single, non-billable packages (ie. Service Interest) to skip straight to gathering contact information
  • Added Mobile styling improvements
  • Adjusted self-scheduling feature utilizing calendar timeslots 

Subscriber

  • Added Five9 integration for call center management (account screen pops, call log and call recording in ALL tab)
  • Adjusted Active Services card to lazy load in background while pulling in monitored data
  • Added ability for billing header to send multi-location service invoices as combined statement

Calix

  • Adjusted SMx audit report for additional subscriber and location data
  • Added ONT verification function to check status in SMx

Monitoring

  • Added automatic ticket creation for ONT light level triggers outside of -8 db / -28 db range
  • Added autoclose of ticket once ONT light level resolves

Hardware

  •  Expanded Hardware history location tracking
     

June 2, 2023

Public Shopping Cart 

  • Updated web traffic logs in public shopping cart 

Payment Portal

  • Updated mobile styling for credit card payments

Network Event 

  • Corrected email tracking logs 

Subscriber 

  • Adjusted Running Balance report with returned Payments

 

MAY


May 12, 2023

Monitor Map

  • Added multiple layer selection display
  • Added Service Area shapes
  • Added create Networks Events
  • Added create Marketing Campaign

Marketing Campaigns

  • Added advanced email and notes editing tools

Reporting

  • Added Aging report options
  • Added Deferred Revenue (Accrual)
  • Added Void options in Invoice reporting
  • Adjusted Report History to view all previous reports ran

Subscriber

  • Corrected Invoice/Payment void display
  • Adjusted subscriber onboard to prevent partial screen load
  • Added advanced email and notes editing tools in Tickets

Subscriber

  • Corrected Report pull to Dashboard

Calix 

  • Added workflow function to add ethernet CPE device to Calix Support Cloud

Network Events

  • Adjusted visibility to email reporting
  • Added advanced email and notes editing tools

Workflows

  • Added advanced notes editing tools

APRIL


April 19, 2023

Subscriber

  • Added Quick Pay portal
  • Added Subscriber self signup for account portal
  • Added Subscribers by Service Item report

Network

  • Adjusted Subscriber ONT/CPE level monitoring map
     

April 13, 2023

Marketing

  • Added Marketing Subscriber type for tracking address only sales activity
  • Added location-based QR Codes for postcard mailings with direct web link to public shopping cart  
  • Added Postcard options for sending mailings through PostGrid integration

Network

  • Added subscriber ONT/CPE level monitoring on NOC map view 

 

April 5, 2023

Adtran 

  • Added AOE integration - Fiber ONT provisioning and monitoring

Calix  

  • Added SMx light reading function
  • Adjusted SMx function for bridged services
  • Added function for Calix Disable on Battery property
  • Adjusted Modular Chassis Systems in audit reports
  • Adjusted SMx prebuild ONT functionality

Clear Cable / NOMS 

  • Adjusted Cable Modem swap when voice present

Network

  • Added functionality for multiple proxy monitoring environments

Service Area

  • Adjusted area additions when large quantities present

Subscriber

  • Adjusted Subscriber Status adjustment to consider non billable packages
  • Adjusted Subscriber add to prevent duplication at cart check out
  • Adjusted Email add from ticket reply

Billing

  • Added Service Offer based discounts

Report

  • Adjusted email per click reporting

Calendar

  • Added feature to show available timeslots in task-based calendar pop up
  • Added Task function to create Calendar Events automatically  

MARCH


March 13, 2023

Subscriber  

  • Adjusted Manual Status change to verify no active services

Billing

  • Adjusted various invoice, credit, and payment reports with additional selection options, searches, and improved report labels
  • Adjusted Anniversary Billing setup

Workflows

  • Added Task Function to allow one-off PostGrid mailings
  • Added Batch Notification templates for PostGrid mailings

Dashboards

  • Adjusted Delete all Instances of Dashboard report function

Ticketing

  • Adjusted Status change to verify workflow completion
  • Improved Search functionality in Switch Subscriber tool

Projects

  • Added Copy Project functionality

IPTV/Video

  • Added Southern Fiber Networks (SFN) video integration functions
  • Added Zcorum Video support integration functions

Marketing Campaigns

  • Updated usability and functionality

Locations

  • Updated rooftop adjustments function

Portal

  • Adjusted Search functionality in Tied to Account selection tool

FEBRUARY


February 13, 2023

Billing 

  • Added Email/SMS Batch Notifications and Templates for payment receipts 
    • Subscriber Portal payments
    • Vision subscriber payments
    • Public Shopping Cart new subscriber payments
  • Adjusted Invoice Details report to include Service Areas and Payments
  • Added new Invoice Details quick search report
  • Added Subscriber First Invoice report
  • Added Deferred Revenue report

Contractor Portal

  • Optimized mobile styling 

Marketing Campaigns

  • Optimized Public Shopping Cart Logs report 
  • Added CSV download option 

Workflows

  • Added new Check Subscriber Tag function

JANUARY


January 25, 2023

Calendar

  • Adjusted Calendar view to include visual indicators for events tied to completed dependency task

Mobile 

  • Improved mobile view for Tickets, Tasks, Events 

Workflows

  • Added View Email Details for batch notification tasks to view content and open rates

Subscriber

  • Added WiFi Management card for Calix Support Cloud 

Service Area Admin

  • Adjusted Service Area shape KML upload to include shape name

Hardware

  • Adjusted hardware swap tool and provisioning functions to support XGS and 2.5G Ethernet port types
     

January 5, 2023

PostGrid Integration

  • Added US Mailed invoice

Workflows

  • Adjusted iPhone view for Tasks
  • Added Modify Task Assignment permission

Inventory

  • Adjusted Inventory PDF format
  • Adjusted Manufacturer default view
  • Adjusted Hardware move function

Map Display

  • Adjusted wireless tower display

Shopping Cart (Internal)

  • Adjusted permissions for changing prices
  • Adjusted pricing view
  • Adjusted package change to bring Service Area into equation  

Billing

  • Added option for Check Deposit date  

Hardware

  • Added NOMS add, delete, and re provision from Hardware page
  • Adjusted Mikrotik PPPOE Username/Password integration

DECEMBER


December 13, 2022

Network Events

  • Added email tracking
  • Adjusted navigation styling to optimize large association quantities

Shopping Cart (Internal)

  • Adjusted Categories display
  • Adjusted Mobile styling 

Billing

  • Added ability to Retry Failed Payments in Batch Process Transactions
  • Adjusted CSV check import tool for better date format
  • Added ability to rename generic batch notification email descriptions
  • Updated invoiced items added from Ticket to include quantity of fees
  • Added PostGrid integration for US-Mail invoices and other mailed items

Network

  • Adjusted Calix SMx audit report display 
  • Adjusted Calix SMx 10 Gig Ethernet Provisioning
  • Added Alianza integration for VoIP phone service
  • Added Mikrotik integeration for PPPoE support 

Subscriber

  • Added change of Anniversary Date function

Service Offer / Service Package 

  • Adjusted load speed

NOVEMBER 


November 22, 2022

Network Events

  • Added Notification (Email/Browser) when update occurs not originating from assigned users

Marketing Campaigns

  • Added Notification (Email/Browser) when update occurs not originating from assigned users

Tickets

  • Added Notification (Email/Browser) when update occurs not originating from assigned users

User Admin

  • Added Notification Management for Tickets, Network Events, and Marketing Campaigns  
  • Email with adjustable duration
  • Browser with adjustable duration

Calendar  

  • Default load to current time of day of user

Tasks

  • Added Task Function to send generic Batch Email Template to a specific list of email addresses
  • Added Task Function ability to be executed on Task going past its due date

Hardware  

  • Adjusted the hardware swap tool for a more user friendly experience

Network

  • Added Calix SMx audit report
  • Adjusted Calix CMS audit report - OLT driven

OCTOBER 


October 27, 2022

Ticket

  • Added Inbound Text messaging digestion
  • Added Inbound Text number addition to Subscriber account
  • Added Configurable Text in Auto Reply Message
  • Added Inbound Text digestion in admin interface

Service Areas

  • Adjusted Public Shopping cart description

Service Offer

  • Adjusted Offer Type, restricted delete option when there are offers tied

Shopping Cart

  • Adjusted location add to better handle randomly returned addresses

Workflow

  • Added Task Function to automatically close a task when opened

Location

  • Adjusted Location editing

​​​​​October 13, 2022

Marketing Campaigns

  • Added Facebook/Meta post from specific campaign

Network Events

  • Added Facebook/Meta posts from specific event

Subscriber

  • Added ‘Date Created Selection’ to Subscriber/Lead reports in Operations
  • Adjusted Subscriber Service Flat File report  

Network

  • Adjusted Ethernet CPE Provisioner
  • Added prebuilt Calix SMx ONTs for default profile turnup options
  • Adjusted Calix SMx monitoring  

Service Offers

  • Adjusted Service Area tieback functionality

SEPTEMBER 


September 29, 2022

Subscriber

  • Added Facebook Messenger integration

Billing

  • Added an ARPU Report
  • Added a Paymentus integration
  • Adjusted anniversary date billing 

Network

  • Added DZS GPON integration
  • Added NOMS integration
  • Added Ubiquiti UFiber integration
  • Added self-discover monitoring
  • Added DHCP tracking

Public Shopping Cart

  • Added lead reporting
  • Adjusted click tracking
  • Added Google Tag Manager

Outside Plant

  • Improved Cable Management load performance
  • Improved Equipment Management load performance

Workflow

  • Improved Mobile View performance

Dashboards

  • Improved Mobile View performance

September 8, 2022

Shopping Cart

  • Added subscriber ability to schedule their install when signing up
  • Added optional logo to top navigation bar
  • Added expanded descriptions to Pin Drop landing page
  • Added fully transparent Service Areas
  • Added the ability to take money for non-billable packages
  • Added capturing contact names for business leads
  • Adjusted default Subscriber Type offerings in the Public Shopping Cart

Offers

  • Added public facing title and descriptions to offers

Marketing Campaigns

  • Added scheduling emails using template emails
  • Added scheduling emails using batch template emails

Network Events

  • Added scheduling emails using template emails
  • Added scheduling emails using batch template emails

Workflows

  • Adjusted Dynamic Workflows to show original module that generated workflows (Tickets, Network Events, and Marketing Campaigns)

Tasks

  • Corrected photo upload not marking field as completed

 


AUGUST 2022


August 25, 2022

Marketing Campaigns

  • Added Scheduled Emails sent by date and time for Batch Emails utilizing Service Area Workflows  

Network Events

  • Added Scheduled Emails sent by date and time for Batch Emails utilizing Service Area Workflows

Workflows

  • Updated Package flipper function
  • Added Task Function for building ethernet circuits between generic devices

Email tracking

  • Added Click Tracking reporting for all emails generated in Vision

Regulatory Reporting

  • Added BDC GeoJSON format
  • Added BDC location format

Search  

  • Updated case sensitive search results returned

August 3, 2022

Network Events

  • Added basic subscriber dynamic variables to email templates (ex: #subscriberfirstname)
  • Added footer templates

​Tickets

  • Added basic subscriber dynamic variables to ticket emails and templates (ex: #subscriberfirstname)
  • Added footer templates
  • Added ability to email mulitple recipients

​​​​​​Dashboards

  • Made several adjustments geared toward performance

Online Shopping Cart

  • Updated style and usability of group and service area pages
  • Removed service area names from group and service area pages

Workflows

  • Added Task Function (Add New Package and Create Workflow)

JULY 2022


July 18, 2022

 Marketing Campaigns

  • Added several User interface improvements and interface changes
  • Added Map View from Marketing Campaign to tie Subscribers to individual events (ex: ability to add subscribers using the map tool)
  • Added Subscriber variables to Template Emails (ex: customized emails with subscriber’s name)
  • Added Email ‘click and open’ Rate Tracking
  • Added Email Footer to Admin interface (ex: customize footer/ability to add the same footer for Marketing Campaigns)
  • Added emoji compatibility in subject line
  • Adjusted email wysiwyg interface to be compliant with Gmail

Service Offer Admin

  • Added ordering to displayed offers in Shopping Cart
  • Added Service offer exceptions filtering (ex: offer wireless service except when fiber is available)

Public Shopping Cart

  • Added overlay triggers based on service areas
  • Added expanded descriptions of group pages
  • Added the ability to assign shopping cart display order

Subscribers

  • Added View All Attachments from Subscriber account created from Tickets, Tasks, and Workflows
  • Added View All Tasks updates from Subscriber history

Hardware

  • Added Asset Tag tracking field by default

JUNE 2022


June 23, 2022

 Search

  • Added custom User Settings for search categories
  • Added "quote mark" option for exact matches
  • Improved speed of returned results
  • Improved mobile view styling of results
  • Added Phone Number logic

Subscribers

  • Improved mobile view styling ofSubscriber account 

Dashboard

  • Adjusted Dashboard editing

Purchase Orders

  • Adjusted PO receive process 

June 13, 2022

Search

  • Overall drastic speed improvements made
  • Updated searching parameters
  • Updated search return objects

Marketing Campaigns

  • Updated emails to better interact with Gmail
  • Updated function to allow Emojis in Subject Lines of emails
  • Added Click, Bounce, and Open rates to all tenants

Purchase Orders

  • Updated creation of hardware when Purchase Orders are received.

Batch Emails

  • Updated to force validation of #variables in Email Templates

June 2, 2022

Marketing Campaign

  • Changed address on Subscriber Associations to contain all parts of address  
  • Added Type of Subscriber to the Subscriber Table on associations
  • Removed the Trash Can Icon to remove all associations
  • Added the Map Icon to the bar of other functionalities on Marketing Campaigns; along with the three-dot menu
  • Moved the Map Icon on the Edit Associations page to be next to the other Add Button
  • Corrected the sort of the Associations Table
  • Updated History/Note Adding process on Marketing Events.
  • Refactored Association load for better speed.
  • Added Loading Spinner when adding Subscribers to campaigns
  • Fixed Test SMS sending error caused because of no subscriberUUID for test user sending out and phone number was hard coded
  • Added Click Tracking to emails
  • Added Open Tracking to emails
  • Added Bounce Tracking to emails
  • Adjusted overall interface for OPT IN/OUT Reports

Workflows

  • Tasks style updated for better mobile use
  • Added autostart workflow options

Dashboard

  • The loading of cards are now only accessible via dashboard link

Purchase Order

  • Refactored for load to improve speed of larger POs

Subscriber

  • Added Calix AXOS ONT/Routers will shop DHCP assignments in Vision

MAY 2022


May 17, 2022

Workflow

  • Adjusted task function coloring of templates and process to match
  • Added task function description to view on mouseover on workflows
  • Added auto-start package workflow from the public-facing shopping cart and/or internal shopping cart
  • Adjusted Task Notification email to include direct link to workflow
  • Adjusted Fiber Drop workorder to allow for notes and corrected rounded fiber footage 

Subscriber

  • Adjusted Summary cards to be tenant specific in user display settings selection
  • Adjusted price edit to allow for value to be set at $0

Email Templates

  • Added subcategory to Support Email templates to split into Ticket, Network Event, and Marketing Campaigns

Network Events

  • Adjusted Network Events to only bring in email templates categorized as NULL or Network Event
  • Adjusted Network Events email template window to use full screen
  • Adjusted Events (You) display to include clickable event

Market Campaigns

  • Adjusted Market Campaigns to only bring in email templates categorized as NULL or Market Campaign
  • Adjusted Market Campaigns email template window to use full screen
  • Adjusted subscribers tied to campaign to list view instead of buttons
  • Adjusted Marketing Campaign to use full screen
  • Added map view of subscribers attached to campaign
  • Added map selection tool for adding subscribers to campaign 
  • Adjusted workflow view to tab view for dynamic and service area workflows

Tickets

  • Adjusted tickets to only bring in email templates categorized as NULL or Ticket
  • Adjusted ticket email template window to use full screen

Warehouse

  • Adjusted default location to allow editing

APRIL 2022


April 21, 2022

Integration

  • Plume 
  • Authorize.net 

Subscriber

  • Adjusted PDF Statement 
  • Adjusted Payment Reciept to include check number
  • Added Plume Summary Card and basic management functions

Search

  • Adjusted IP address search

Hardware

  • Added Plume options

Workflow  

  • Added Metric Report - Multiple Task
  • Added Plume turn up task function

April 16, 2022

Workflow

  • Added Task Metric report

Subscriber

  • Adjusted to MDU account interface

Dashboard

  • Adjusted Stacked Bar charts to allow for NULL values
  • Adjusted Bar charts to allow for NULL values

Base Map

  • Adjusted selecting Service Area shapes that allows selection based on Type

April 8, 2022

Network Events

  • Adjusted emailing to all email accounts listed under a subscriber
  • Added to allow Category of Event to be set to trigger subscriber overlay

Marketing Campaigns

  • Adjusted emailing to all email accounts listed under a subscriber
  • Added to allow Category of Event to be set to trigger subscriber overlay

Dashboard Cards

  • Adjusted displays of descriptions in vertial and stacked charts

Calix

  • Added SMX Monitoring templates

Subscriber

  • Added MDU/Property Interface 
     

MARCH 2022


March 29, 2022

Calendar

  • Tied an event move to task function improvement.

Company-Wide Dashboards

  • Added admin interface.
  • Improved interface usability.

Network

  • Added Calix split environment functionality between SMX/EXA.
  • Added Calix Support Cloud.
  • Added directionality to fiber splice diagrams.

Subscriber

  • Added service page refactor for speed improvements.
  • Created subscriber object and service flat file report.
  • Added batch run functionality for failed CC/ACH payments.
  • Added current subscriber balance to statement pdf reports.

Workflows

  • Added bridged ethernet provisioning task functions.

March 9, 2022

Billing

  • Corrected invoice detail dashboard card.
  • Added ability to edit service item description at the time of sale.

Network

  • Added the ability to view all subscribers traversing a device by type or model.

Projects

  • Added basic reports.
  • Created interface adjustments.

Subscriber

  • Added tags to reporting.
  • Adjusted subscriber history reporting.
  • Adjusted super search display of multiple results.
  • Corrected Google Street View to be set by default.
  • Corrected subscriber package status report.
  • Added Calix Support Cloud integration functionality. 

Workflows

  • Added locations to workflow reporting when relevant.
  • Added locations to task reporting when relevant.
  • Added description and version number to workflows.
  • Added Calix SMX task functions.
  • Added tag subscriber function.

FEBRUARY 2022


February 23, 2022

Calendar  

  • Adjusted event filter. 

Company Dashboard

  • Adjusted for usability during dashboard setup.

Reports

  • Created basic contract report. 

Subscriber

  • Added interface for FCC voice settings.
  • Corrected default Google Street View on new additions.
  • Added direct deposit payment type.
  • Adjusted subscriber search to improve speed of returned results.

Warehouse

  • Created option to generate an inventory PDF by overall warehouse or individual location.

Workflows

  • Added task function to call secondary tasks when original task is past due date.
  • Added name and version number to header of workflow processes view. 

February 8th, 2022


Admin Utilities

  • Updated default workflow layout.

Workflows

  • Added task functions, including:
    • Percentage-based fees based on past due invoice amounts.
    • Generic batch notifications, including: invoice past due, invoice past due final notice, statement ready with autopay, statement ready without autopay, maintenance notice, service outage notice.

JANUARY 2022


January 27, 2022


Admin Utilities 

  • Created company-wide dashboard, including dashboard types Tech, Financial and Monitoring.

Operations 

  • Added ability to associate workflows, service areas, subscribers, tickets and warehouses to a project.

Subscribers 

  • Added feature to implement signature date as contract date. 

January 6th, 2022


Admin Utilities 

  • Added options for default summary card settings to collapse street view or maximize screen.

Billing

  • Added taxable revenue column to invoiced taxes and surcharges report.
  • Resolved IPPAY summary report date collection bug.

Payments 

  • Created ability to manually apply and unapply payments to specific invoices. 

Subscribers

  • Added address columns to subscriber reports that display and filter report results by location. 

Workflows

  • Improved layout and display of workflow admin.

DECEMBER 2021


December 16th, 2021


Admin Utilities

  • Created a new feature to set default summary card layout for users.

Billing

  • Updated invoice reports allowing for an added package selection.
  • Added recurring flag column to payment receipts report.

Portal

  • Added new feature to allow for in-portal password change.

Subscribers

  • Added new subscriber by location report that splits individual rows by locations.

Tickets

  • Updated tickets by service area report.

Workflows

  • Added report monitoring workflows by service area.
  • Added report monitoring tasks by service area.

December 9th, 2021


Billing

  • Added new tax reports

Subscriber

  • Added feature that will trigger subscriber tag overlay based on specific workflows and tasks
  • Added ability to choose a street-view default location when one account has multiple service locations 
  • Updated subscriber reports to display correct county, state, zip, and census information 

Workflow

  • Corrected copy function to include custom layout
  • Added new feature to trigger subscriber overlay by task
  • Added service areas to workflow and task reports

NOVEMBER 2021


November 16th, 2021


Attachment

  • Created preview option for attachments.

Network

  • Added VLAN tracking functionality.
  • Added new features for drop imports, as well as error checking capabilities. 

Search

  • Adjusted super search to improve response and accuracy. 

Shopping Cart

  • Corrected multi-package addition. 

Subscribers

  • Created tool to add subscribers in bulk. 
  • Created tool to add packages in bulk. 
  • Created new bill messages based upon type, status, area and more. 

Tickets

  • Added time tracking function associated with ticket notes. 
  • Added functionality to further adjust ticket templates. 

Warehouse

  • Added correction to move inventory. 

Workflow

  • Corrected copy function to include custom layout. 
  • Created additional reporting for tasks. 

OCTOBER 2021


October 25th, 2021 


Billing

  • Updated subscriber search function with CSV import to require the subscriber ID to search. 

Circuits

  • Added report filters.
  • Adjusted report sorting function. 
  • Added report columns. 

Outside Plant

  • Added report documenting drop import failures.

Purchase Orders

  • Added function allowing for large purchase order processing.

Search

  • Refined super search. 

Tickets

  • Added report filters.
  • Adjusted report sorting. 
  • Added report columns. 

Workflows

  • Added report filters.
  • Adjusted report sorting.
  • Added report column. 

October 14th, 2021


Billing

  • Added the ability to download the batch billing process PDF. 
  • Resolved bug fix that prevented payment methods from displaying in portal.

Location 

  • Fixed location endpoint timeout. 

Network 

  • Added filters and columns to the circuit display. 

Subscribers 

  • Added the ability to upload large quantities of subscribers with a CSV tool. 

Tickets

  • Added filters and columns to the ticket display. 

SEPTEMBER 2021


September 23rd

Hardware

  • Added filters and columns to the hardware display.

Location

  • Added the ability to upload large quantities of locations with a CSV tool. 

Purchase Orders

  • Added an option for batch creation of large quantities of inventory. 
  • Corrected display issues when receiving inventory. 

Subscriber

  • Added filters and columns to subscriber page. 

Workflow

  • Added scheduled completion date field to tasks for increased behavior transparency. 

September 16th

Hardware

  • Added default / hardware column filters.
  • Improved hardware search speed. 

Service Areas

  • Updated to allow name changes of service areas in production. 
  • Updated to allow type changes of service areas in production.  

Subscribers

  • Added default /subscriber column filters.
  • Adjusted for monitored items not being actively monitored after initial setup.

Tenants

  • Added options to acquire census information from different decades (2010, 2020).

Tickets

  • Updated email to ticket creation.  
  • Updated subscriber portal generated tickets.

September 8th 

Billing

  • Added bank-processed check CSV upload.
  • Expanded invoice, payments and credit memo reporting.  

Hardware

  • Expanded hardware information and filters.

Purchase Orders

  • Added equipment CSV upload feature to purchase orders to allow specific equipment information (MAC, serial number, other) to be mass imported.

Subscribers  

  • Improved active services card.
  • Expanded subscriber information and filters.
  • Added reporting tying subscribers to service areas.
  • Expanded contract support.

JULY 2021


July 29th 

Service Offers

  • Added mass add and delete functionality.
  • Added 'Add Service Area' display to accomodate larger quantities.

Subscriber Services

  • Corrected deactivation of email address for invoice delivery.

July 22nd

Billing

  • Added metered usage module.
  • Updated IP bucket task functions.
  • Updated IP bucket interfaces.
  • Updated IP bucket billing functions
  • Adjusted IPPay dashboard card for dynamic date selection.
  • Corrected sub row issue of detail reports.

Circuits

  • Updated signal trace logging and error messaging. 

Hardware

  • Adjusted systems creating and adding slots and ports.

Inventory

  • Corrected item sorting issues.
  • Corrected item quantity issues.
  • Updated interface usability. 

Map

  • Adjusted address formatting for multiple address selections. 
  • Corrected service area default display issue.

Subscriber

  • Added summary card for usage buckets.

July 8th

Billing

  • Updated reports for invoice details, credit details and payment details.

Dashboard

  • Removed depreciated dashboards from selection options.
  • Updated user view.

Network

  • Implemented NetFlow module for monitoring data usage.
  • Corrected IP pools to account for active and delete flags.

Service Offers 

  • Added flag for visible public shopping cart. 
  • Updated address comparison to exclude addresses not intended for Subscriber service.

Subscribers

  • Updated email and mail requirement options. 

Wireless Tool

  • Added bearing and distance fields to task notes.
  • Updated tower selection option to better display bearing and distance to AP.

JUNE 2021


June 24th 

Billing

  • Resolved bug associated with the aging report. 

Calendar

  • Resolved bug associated with copy week function. 
  • Resolved bug associated with copy month function. 

Marketing

  • Added SMS opt-in and opt-out function.
  • Added email opt-out function. 

Network

  • Added additional CMS side fields to the Calix Audit Report.

Service Areas

  • Added public shopping cart option for service area status.

Tickets

  • Added Dynamic Workflow type description to header of Workflow Process.
  • Added task assignment change to Dynamic Workflows before launching a Workflow Process.

JUNE 9th 

Billing

  • Added quick search reports for Invoice, Payment and Credit features. 
    • Added City, State, Zip and Service area.
    • Resolved date selection bug. 
  • Added credit details report with a CSV download option with naming scheme change. 
  • Added invoice details report with a CSV download option with naming scheme change.
  • Added payment details report with a CSV download option with naming scheme change.

Marketing

  • Added email opt-out option.

Subscriber

  • Adjusted FAB button to only appear on the primary pages of the subscriber module.

JUNE 3rd

Billing 

  • Added chart of accounts link to Invoice details report.
  • Added City, State, Zip, and Service Area to Invoice reports.
  • Corrected date-range bug. 

Marketing

  • Implemented email opt-out option.

Subscribers

  • Resolved statement PDF generation bug creations.
  • Updated email to ticket parse.
  • Adjusted email ticket admin interface.
  • Added autofill for portal username with email address when username not present. 

Vendor

  • Added international addresses option.

MAY 2021


MAY 27th

Billing

  • Applied transaction report adjustment.
  • Resolved bug associated with balance remaining endpoint.
  • Improved tax descriptions during base entry.

Contractor Portal

  • Added endpoints for subscriber locations.
  • Added endpoints for vendor configurations.

Phone

  • Resolved bug associated with number port.

Public Shopping Cart

  • Resolved bug associated with portal username creation.
  • Resolved bug associated with multiple small fixes.

Tickets

  • Resolved bug associated with ticket sorting in dashboard cards.
  • Expanded descriptions for closed ticket email notifications. 
  • Expanded descriptions for past-due ticket email notifications. 

Workflows

  • Expanded descriptions for task assignment email notifications. 
MAY 19th 

Billing

  • Updated public shopping cart package pricing.

Network

  • Resolved Track My Truck bug fix.
  • Added network events mapping functionality.
  • Expanded network events functionality for tickets and subscribers.

Tickets

  • Updated ticket email notifications to contain more information about the ticket being assigned to the user.

Workflows

  • Updated task email notifications to contain more information about the task being assigned to the user.
MAY 12th

Billing

  • Added extended detailed reporting on invoices, credits and payments.

  • Added billing zip code option to credit card processing. 

  • Adjusted payment portal interface.

  • Fixed bug related to removing email address from subscriber package.

Hardware

  • Updated interface to Slot/Port add, remove and swap.

  • Added Calix E7-2 audit report.

General

  • Improved speed and bug fixes for customer facing shopping cart.

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