Tech Support

Vision understands that troubleshooting a subscriber's account over the phone can be challenging. But when the information you need is at your fingertips, tech support impresses even the toughest subscriber. Vision gives agents a number of tools to allow for quicker and more positive calls.  

Tickets can be tied to proven workflows to troubleshoot even the most complex issues. The knowledge gained from one agent can easily be copied on future tickets. Ensuring top-quality results on future calls throughout the call center. 

Quick Jumps:

• Subscriber Account - Learn how to navigate the main hub of information at a subscriber's location.
• Ticket Templates - Tracking the most common trouble tickets.
• Workflows - Learn the anatomy and power of a workflow in Vision.
• Dashboard - The dashboard serves as your homepage and can display cards with a variety of data depending on your preferred settings. 
• FAQ - Get quick answers to your questions about the system.
• Summary Cards - Learn how to view and add summary cards to view subscriber account information. 
• Workflows - Understand how workflows implement process-based practices. 
• Calendars - Learn how to view, add and edit calendar events.