Customer Service

Customer service representatives can quickly view a full range of insights related to the subscriber's service location — available offers, marketing campaigns, previous service inquiries and speed capabilities. Conversations with new leads or active subscribers become easy to confidently navigate with Vision's subscriber account page. 

Quick Jumps

• FAQ - Get answers to questions about the system.
• Subscriber Account - Learn how to navigate the main hub of information at a subscriber's location.
• Dashboard - Understand how to set-up dashboard summary cards for easy data access. 
• Map Layers - Map Layers allow you to filter data on your homepage map, as well as subscriber maps.
• Shopping Cart - The public shopping cart allows subscribers to sign-up or show interest in a service offering. 
• Subscriber History - The "All" tab shows a history of all actions on the account shown in descending chronological order.