• Fundamental Logo

    Vision Support

  • Menu
  • KNOWLEDGE BASE
    • Admin Utilities
      • Authorization
      • Calendar
      • Company Wide Dashboards
      • Contract Management
      • Credits
      • Locations
      • Network Events
      • Preseem Packages
      • Service Area Management
      • Service Items
      • Service Offers
      • Service Packages
      • Mass Shopping Cart
      • Subscriber Management
      • Email Templates
      • Support SMS
      • Tickets
      • Users
      • Workflows
    • Dashboard
      • Map Layers
      • Report Cards
    • Calendars
    • Contractor Portal
    • Inventory
      • Manufacturers
      • Purchase Orders
      • Vendors
      • Warehouse
    • Network
      • Circuits
      • Events
      • Hardware
      • IP Addresses
      • Monitoring
        • Monitoring Templates
      • Outside Plant
        • Contractor Users
      • Phone
      • VLANs
    • Operations
      • Billing
        • Batch Notifications
        • Batch Transactions
        • Check Processing
        • Credit Receipts
        • Invoices
        • Invoiced Packages
        • Payment Receipts
        • PDF Settings
        • Bill Message Admin
        • Reports
      • Inventory
        • Report Builder
        • Warehouses
      • Marketing
      • Network
        • Audits
        • Network Events
        • Reports
        • Report Builder
        • Track My Truck
      • Regulatory
      • Projects
      • Subscribers
      • Tickets
      • Workflows
    • Portal
    • Public Shopping Cart
    • Subscribers
      • Account Page
      • All
      • Attachments
      • Calendar
      • Contacts
      • Invoices
      • Locations
      • Notes
      • Onboarding
      • Payments
        • Recurring Payments
        • Credits
      • Portal
      • Reports
      • Services
      • Summary
        • System Cards
      • Tags
      • Tickets
    • User Settings
    • Workflow Processes
  • Roles
    • Administrators
    • Billing Department
    • Customer Service
    • Field Techs
    • Inventory
    • Marketing
    • Network Ops
    • Outside Plant
    • Point-of-Contact
    • Tech Support
  • Resources
    • Blog Posts
    • FAQ
    • How-to Videos
    • Icon Glossary
    • Implementation Process
    • Key Terms
    • Learn the Basics
    • Mobile Navigation
    • Search Tips
    • Training Curriculum
  • Integrations
    • 3-GIS
    • Calix Integration
    • Clearcable
    • Facebook / Meta
    • MikroTik
    • Preseem Integration
    • Ubiquiti Networks Integration
  • SUPPORT
    • Contact Us
    • Release Notes
    • Training Expectations
  • Roles
  • Network Ops

Network Ops


Vision shares the job of monitoring the network with the network engineer and shares visual data with frontline support. Monitoring the service is made easy by the active services card on a subscriber's account page. The card allows the representative to quickly assess the status of a subscriber's connection with color-coded status indicators and at-a-glance service package summaries. This way troubleshooting a potential problem doesn't always have to involve a network engineer. 

Vision's ability to map circuits makes it possible to build and model the network to reflect ground truth as new subscribers are added. The capability to virtually represent the network ensures new subscribers are being added in areas with existing or planned coverage. 

The system creates a visual model of the network, including all hardware and connection ports, to increase company knowledge of the network layout in day-to-day operations. 

Quick Jumps:

  • Network Events - Learn about setting up alerts and tickets to manage and track outages. 
  • Network Circuits - Understand how Vision digests network and equipment data to model networks. 
  • IP Address Management - Review the management tools within Vision for your network's IP Address scheme
  • Mapping - Learn how to display network data on the system's base map.
  • Location Based - Read why geospatial location is the foundation of Vision. 
  • Hardware - Learn how to view and edit hardware or setup hardware monitoring. 
  • Report Cards -  Understand how to set-up dashboard report cards for easy data access. 
  • Summary Cards - Learn how to view and add summary cards to view subscriber account information. 

Previous

Marketing

Next

Outside Plant

Copyright © 2023 Vision Support
Back to Top