Everything you need to know about submitting a feature request to your Vision Team
Vision evaluates each feature request carefully before making any decision. A variety of factors influence the decision regarding whether to move forward or not with a request.
What's evaluated?
- The implications of the feature for current clients
- Use cases for a feature request
- Time and budget requirements for project development
- Development schedule
Your company's designated Vision Point of Contact should reach out to Vision's support team contact to verify that there is in fact no feature that currently addresses the problem.
How to submit a feature request:
Send an email outlining your request to support@fibersmith.systems including answers to the following questions:
- Is this a one-off feature or a series of features?
- Who is requesting the feature request? Please provide contact information, title and department if request is not being submitted by your company's designated point of contact for Vision.
- Define the problem that is occurring and include any relevant screenshots or supporting files and documentation.
- Describe the impact — how will this feature improve your ability, or your department’s ability, to perform their jobs? Please rate the current impact that this problem has on your ability to do your job.
- This does not affect my ability to do my job
- This impacts my ability to do my job sometimes
- This impacts my ability to do my job most of the time
- I am unable to do my job because of this
- How far reaching is this problem? How many employees or subscribers does this impact?
- What problems might occur if the request is not addressed?
- What business goals would this feature help to accomplish?
- How urgent is this request?
- Not urgent
- Somewhat urgent
- Very urgent
- Do you have any ideas on how to solve this problem? What might be a solution?