Events

Network Events may range from planned events such as upgrades to unplanned events such as service outages. Vision tracks such events with a Network Event Ticket. Network Events are similar to Subscriber Tickets in their creation and use, but are more broad in that they can be associated with multiple Subscribers, Hardware, Tickets, and Circuits.

View Network Event

Click on each field on the Network Event to make changes such as assignments, priority, etc. Below the Network Event you'll see a log of all changes and notes. Click the icons in the toolbar to do the following:

- Refreshes the log to reflect any changes
- Adds a note to the log
- Edit Associations (see below)
- Open the Workflow (see below)
- Add attachments
- Send Email to Subscribers
- Send SMS to Subscribers

Edit Associations

Here you can add and edit associations with the Network Event. Click and search in the available fields for associations you may wish to add. Associations can be Subscribers, Hardware, Tickets, or Circuits. When finished, click SUBMIT EDIT.

Add at least one subscriber association to send an email or text message. If there are no subscribers associated with the event, the options to email or text will not display.

Open Workflow

Here you can view the Workflow that is either in process or finished.

Add Network Event

There are several ways to create a network event.

From the network events page, click in the bottom righthand corner to add a new event. Enter a description and any notes or comments. Then click ADD EVENT.

From the base map, click on the toggle map layers icon and select the Subscriber tab from the drop-down menu. Choose which data to display on the map from the drop-down menus, then click DISPLAY ON MAP.

The selected subscribers will display on the map.

Use the Select Data Objects tool (lasso tool) to highlight and select addresses within an area.

Then, select the ADD EVENT button in the bottom righthand corner.

It is also possible to create a network event from the subscriber report page. Select the applicable subscriber categories to generate a list, then select ADD EVENT.