Try out these tips if Vision isn't loading or updating promptly. 

1. Use a recommended browser.

   • Use Chrome or Firefox to access Vision.

2. Clear your Homepage

   • Does your homepage load with a lot of Dashboard data cards? Every time you login to Vision, your Dashboard cards may be trying to pull new numbers or load in the background as you navigate to accounts. Only proactively load your Dashboard when needed. If your Vision homepage loads the Dashboard automatically, clear it using the following steps:

     • Go to the in the top righthand corner of your Vision homepage.

     • Select RESET HOME PAGE to view the map as your base homepage.

     • Go back to theand select SAVE DASHBOARD LAYOUT to set the map as your homepage. 

3. Pare down the Dashboard.

   • Make sure your Dashboard is only displaying information vital to your daily role. That way you aren’t waiting for data to load that doesn’t pertain to your role, or that you don’t need to keep track of regularly. Follow the following steps to remove unneeded cards:
     • Go to the in the top righthand corner of your Vision homepage.
     • Select User Settings
     • Click on the Dashboard tab to update your dashboard selections. 
   • Tip: Dashboard cards such as ‘Reports' or ‘All open tickets’ will take longer to load. So, if you don’t need to see that information when you first open Vision, we recommend removing that card from your dashboard. 

4. Be aware of what your web extensions are doing.

   • Web extensions can be notorious for slowing down your internet experience since they are constantly acquiring and assessing data in the background. Make sure that you only have active extensions for the information that you really need. You can even change the settings to dictate how and when they are allowed to gather information so that Vision isn't hampered by additional loading time. It can also be helpful to clear the browser cache to help with load times.   

5. Check the base map layers.

   • How you have your base map layers configured can dictate how long your Vision homepage takes to load. Be sure to double check that only the layers that you actually need to see on a daily, or on an hourly basis are selected. Sometimes having too much location-specific data loading on the map can slow down Vision.

     • To check your settings, go to the in the top righthand corner of your Vision homepage. If your homepage automatically displays your dashboard, you will need to select RESET HOME PAGE to see the map as your base layer.

     • Click the gear icon on the righthand side of the map to display your layer settings.

     • Select the toggle layers  icon on the right hand side of the map to filter what data is being displayed on each layer of the map.

     • Don't forget to update and save any layer changes.

       • DISPLAY ON MAP — Map's current view will change but defaults will be unchanged. 

       • SAVE SETTINGS AND DISPLAY — Settings changes will persist the next time the map is reloaded.

       • Checking the "Show Layer" or "Enable Layer by Default" will save the display changes and display those layers on the map each time the page loads. These can be found under categories within the  icon on the right hand side of the map.