Admin Permission Area
The Email Templates section within Admin Utilities allows the administrator to create and edit the Support Emails sent to your subscribers. Emails can be designed using our text editor to allows for rich formatting including the use of images and videos.
Templates make it easy for support employees to respond quickly to customers with a consistent and unified message.
Templates can be filtered and sorted to display the Template Name, Subject, Message, and Category. You can subcategorize Support Email Templates into the category of Ticket, Network Event, or Marketing Campaigns.
Click on a template to view the category, subject, and message.
Click EDIT to make changes.
Each Email Template can be edited by its name, category, subject line, and message. Use the text editor to style and format your email. When finished, click SAVE CHANGES.
An email template to be sent to subscriber's who are interested in a fiber connection and eligible for a wireless connection
To create a new Email Template, click the Floating Action Button
Select the Footer Templates tab to view all. Click on a template name to view more details of the footer template. You can view the template name, category, and footer message.
Select EDIT to start editing.
You can edit the footer message using the text editor. When finished, click SAVE CHANGES.
Select the Email Drafts tab to see all current drafts in Vision. Email drafts can be saved in Vision through marketing events, network events, and tickets.
To edit an email draft select the draft that needs changing, then click EDIT The changes that can be made here are changes to the message in the email or to the footer that will be displayed below the message of the email.
Once the changes have been made to the email make sure to click SAVE CHANGES to confirm the changes to the email draft.