Email Templates

admin utilities support emails

Admin Permission Area 

The Email Templates section within Admin Utilities allows the administrator to create and edit the Support Emails sent to your subscribers. Emails can be designed using our text editor to allows for rich formatting including the use of images and videos.

Templates make it easy for support employees to respond quickly to customers with a consistent and unified message. 

Templates can be filtered and sorted to display the Template Name, Subject, Message, and Category. You can subcategorize Support Email Templates into the category of Ticket, Network Event, or Marketing Campaigns.

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View Email Template

Click on a template to view the category, subject, and message.

Click EDIT to make changes.

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Edit Email Template

Each Email Template can be edited by its name, category, subject line, and message. Use the text editor to style and format your email. When finished, click SAVE CHANGES.

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An email template to be sent to subscriber's who are interested in a fiber connection and eligible for a wireless connection

Add Email Template

To create a new Email Template, click the Floating Action Button add_circle-24px.svg in the bottom right-hand corner of the Support Templates page. Next you need to enter a template name and category. The category can be a ticket, a network event, or a marketing event.Then enter a subject line and a message using the text editor. You can also add basic dynamic variables to the templates, by typing the #. Then select the variable you want, for example subscriber's first name. You can choose to enable the footer or not. When finished, click ADD TEMPLATE.

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View Footer Template

Select the Footer Templates tab to view all. Click on a template name to view more details of the footer template. You can view the template name, category, and footer message.

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Edit Footer Template 

Select EDIT to start editing.

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You can edit the footer message using the text editor. When finished, click SAVE CHANGES.

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View Email Drafts

Select the Email Drafts tab to see all current drafts in Vision. Email drafts can be saved in Vision through marketing events, network events, and tickets. 

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Edit Email Drafts

To edit an email draft select the draft that needs changing, then click EDIT The changes that can be made here are changes to the message in the email or to the footer that will be displayed below the message of the email.  

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Once the changes have been made to the email make sure to click SAVE CHANGES to confirm the changes to the email draft. 

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