Billing - Batch Notifications

Batch Notification manages and tracks email and SMS templates used by the system to communicate with Subscribers.

These can be triggered when starting a Workflow, sent automatically by the system when billing a Subscriber or sent manually.

Notification Templates

The editing tool for email and SMS texting notifications uses a simple WYSIWYG (What You See Is What You Get) interface.

A check mark is displayed next to a template that has complete content, giving Admins an easy way to review complete versus blank templates.

To add or edit a communication piece, click the Action pencil icon .

Below is a list of Batch Notification Templates.

Template Type

HTML Body Defined

SMS Body Defined

Auto Payment Scheduled

Installation Reminder Tomorrow

Installation Scheduled

Installation Survey

Invoice Past Due

Invoice Past Due Final Notice

Invoice Ready

Maintenance Notice

Payment Confirmation

Payment Failed

Payment Method Update

Payment Reminder

Prequalification Failed

Service Change Confirmation

Service Outage Notice

Shut Off Notice

Shut Off Reactivation

Ticket Confirmation

Ticket Status Change

Update Account Info

Welcome Letter

Input the appropriate information and content.

Enter the desired sender email address, or select from the dropdown menu, and enter the desired sender name.

Insert dynamic content by using a # to select from available data. Utilizing the # ensures that the applicable content will be automatically input for each Subscriber. For example, the #subscriberfullname variable will automatically populate the Subscriber's full name in place of that dynamic variable.

Dynamic variables are template-specific, so each template will have it's own unique dynamic variables available.