Billing - Batch Notifications
Batch Notification manages and tracks email and SMS templates used by the system to communicate with Subscribers.
These can be triggered when starting a Workflow, sent automatically by the system when billing a Subscriber or sent manually.
The editing tool for email and SMS texting notifications uses a simple WYSIWYG (What You See Is What You Get) interface.
A check mark is displayed next to a template that has complete content, giving Admins an easy way to review complete versus blank templates.
To add or edit a communication piece, click the Action pencil icon .
Below is a list of Batch Notification Templates.
HTML Body Defined
SMS Body Defined
Auto Payment Scheduled
Installation Reminder Tomorrow
Invoice Past Due
Invoice Past Due Final Notice
Payment Method Update
Service Change Confirmation
Service Outage Notice
Shut Off Notice
Shut Off Reactivation
Ticket Status Change
Update Account Info
Input the appropriate information and content.
Enter the desired sender email address, or select from the dropdown menu, and enter the desired sender name.
Insert dynamic content by using a # to select from available data. Utilizing the # ensures that the applicable content will be automatically input for each Subscriber. For example, the #subscriberfullname variable will automatically populate the Subscriber's full name in place of that dynamic variable.
Dynamic variables are template-specific, so each template will have it's own unique dynamic variables available.
When complete, click SUBMIT EDIT in the lower righthand corner.
View the batch notification history and which templates have been used when.