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  • KNOWLEDGE BASE
  • Subscribers
  • Contacts

Subscriber - Contacts

subscribers basics customer service tech support contacts

The Contacts tab shows all contact methods for the Subscriber. These can include email or phone numbers. For business accounts, you may add several contacts and designate their use by assigning types (e.g. billing, technical).

  • Edit a Contact
  • Add a Contact

View the contact methods associated with the account. Click on a Contact to view and edit.

Click Sub_Invoices3-5_17_20.png to delete a Contact. The default Contact may not be deleted and no delete option will display if there is only one contact method. Click the magnifying glass to search for a specific contact.

Toggle the slider next to a contact method to opt in or opt out from communication. Subscribers are automatically opted in to recieve marketing emails and texts. Opting out will only affect marketing communication and the subscriber will continue to recieve billing and network notifications. 

optin.PNG

Edit a Contact


Click the toggle to mark the contact as Default.

Click the Type dropdown to choose from a list of Contact types. This is particularly useful for Business account Subscribers.

TIP: The category types are customizable by the Admin. Contact your company Admin to add or edit category types.

Sub_Contacts2-5_18_20.png

Add a Contact


Click the add_circle-24px.svg then contacts-24px.svg. Choose whether the Contact method is an email address or a phone number. Enter required information. Click SUBMIT.

Sub_Contacts3-5_18_20.png
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