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  • KNOWLEDGE BASE
  • Subscribers
  • Locations

Subscriber - Locations

subscribers basics customer service tech support locations

The Locations tab shows all physical Locations for the Subscriber's account. This is an important tab for business accounts or anyone that has multiple service Locations or mailing addresses.

  • View a Location
  • Edit a Location
  • Add a Location

Here you'll see separate tabs for Service Locations and Mailing Locations.

  • Service Location
  • Mailing Location
Sub_Locations1-5_18_20.png

Under Service Locations:

directions-24px.svg To bring up Directions/Drive Time to the location

To check the Wireless Line of Site

To view the Google Street view

Click on a location to view and edit.

Mailing Locations are simple in that they consist of a description and an address. Mailing Locations are important to large accounts such as business accounts that may have separate Locations for billing, marketing, etc.

Click on a Location to View and Edit.

View a Location


View all locations associated with an account. Toggle the slider toggle-switch.svg to set a street view of a specific location as the default image. This can be a helpful feature if the account is associated with more than one location. In order for this tool to be effective, make sure that the street view toggle in the top right-hand corner is activated.

street-view.PNG

Click on a tab under Locations to view a variety of details about that specific location. The Details tab dispalys a description of the location. This can be information like a description of a business at the address, a family member's home or a satellite office. Click EDIT to make changes to any of these tabs.

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The Address tab lists the address specifics of the location.  

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The Geo tab lists the location's exact geolocation, including the latitude and longitude of the address.  

loc4.PNG

The Survey tab displays the exact rooftop location of the location. 

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 To change the pin location, select the Satellite tab to view the rooftops, then click and drag the pin to change the location. 

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 The Street View tab displays the Google street view image of the address. 

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The Attachments tab will display any attached files that are associated with the location. This could be specific information about fiber drop information to that address. Attaching any photos or documents to the location ensures that this information will always be associated with the location, rather than the subscriber. This way, if a subscriber relocates, the drop information will still be attached to that location.  

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The Associations tab displays other locations that are associated with the same subscriber.  

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Edit Location


 Click EDIT in the bottom righthand corner to make changes to the location details. 

Change the description of the location under the Details tab. 

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 Edit Address tab and the specifics of the location's address. 

loc-ed-2.PNG

Add a Location


  • Service Location
  • Mailing Location

Click ADD LOCATION in the lower right.

Sub_Locations3-5_18_20.png

Enter an address then click CONTINUE.

Verification of the Location is only required if the address is new to Vision.

Sub_Locations4-5_18_20.png

Finally, enter a description of the Location, then click ADD LOCATION.

Click ADD LOCATION in the lower right.

Enter the address, then click CONTINUE.

Enter a Description of the Location, then click ADD LOCATION.
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