Service Area Management
Admin Permission Area
Service Areas are geographical areas defined by the service provider. Within each area, Service Offers are built to make available for purchase. All potential subscribers within the Service Area have the option to purchase these offers or sign up for interest packages in the public shopping cart.
- View Service Area
- View Service Area Statuses
- View Service Area Types
- View Service Area Groups
Service Areas can be used to communicate a variety of information, such as phased fiber construction progress, potential expansion opportunities, or wireless speed predictions. It's a versatile tool to keep employees up-to-date and more informed when speaking to current or potential subscribers.
The Service Areas list is sorted by date created by default. It can be resorted by Name, Type, or whether the area shape is in Production or Development. Click on each of these column headings to choose what to display.
Click to change which columns are displayed.
Click on a Service Area to view more information and to make changes.
View Service Area
Under the Service Areas tab you can view service area names. Then click on a specific service area name to view more details. Under the Service Area's attributes you can view items such as the description, the public shopping cart URL, and the sign-up goal. Clicking on the map tab, you can view the shape on the map. Clicking on the surcharges tab, you can view if there is a surcharge selected.
Edit a Service Area
To make changes to any of the Service Area categories, click EDIT in the bottom righthand corner.
You can change or add to the Service Area description and package confirmation message. The description will display to the subscriber when they select a service area, and the confirmation message will display when they sign-up for service.
Select or deselect options in the public shopping cart, location display, or portal account registration.
Requiring account registration in the shopping cart will prompt the subscriber to create an account when they checkout. The location display is able to hide areas that are not currently under construction, or display where future service will be delivered to the subscriber.
Make changes to the service area type and status by clicking on the dropdown menu. Development means that the area is currently being built. Production designates an area currently being used. Archive is an area no longer in production. Click the drop down menu to view more options.
When complete, select SUBMIT to save.
Click the Map tab to make changes to the location of your Service Area. You can click and drag the points to move or change the shape. When finished, click SAVE SHAPE.
Add a Service Area
To add a new Service Area click ADD on the Service Areas page.
There are two options that allow for the upload of a KML file, or one option to draw the Service Area using Google Maps.
To draw a shape, click a point, then click another point to draw a line. Continue to do so until you end at your first point, making a shape. Enter a description, choose a type of service area and a status. The service area type indicates the type of coverage offered in that particular service area. When finished, click SAVE or click RESET if needed.
View Service Area Statuses
Select the Service Area Statuses tab. There you can view available service area statuses and whether they are visible in the public shopping cart, in production, or required.
Click on the to change the displayed column information.
Click on a line item to view more details about a status, for example the public shopping cart overlay message subscribers will see.
Edit Service Area Statuses
Click into the Service Area Status you want to Edit. Click EDIT in the bottom righthand corner to make changes. You can edit the status name, associated color, toggle to make the status visible in the public shopping cart or to put into production. You can also edit the message in the public shopping cart overlay.
Click DELETE or SUBMIT to save changes.
Add Service Area Statuses
To add a new service area status, click the ADD button in the bottom righthand corner under the Service Area Statuses page.
Create a name for the status and choose an associated color. Toggle to determine if the service area is in production or will be visible on the public shopping cart.
Click ADD STATUS to save changes to the new service area status.
View Service Area Types
To view the available service area types, select the Service Area Types tab.
Click on a line item to view more details.
Edit Service Area Types
Click on a line item under Service Area Types to view more details. Select EDIT in the bottom righthand corner to make changes to the service area type. Change the name of a service area type, then click SUBMIT to save changes. Select DELETE to remove changes.
Add Service Area Types
Click on ADD in the lower righthand corner of the Service Area Types page, then input the type details. Select ADD CATEGORY to save the new service area type.
View Service Area Groups
To view the available service area groups, select the Service Area Group tab.
Click on the to change the displayed column information.
Edit Service Area Groups
Click into the Service Area Group you want to Edit. Click EDIT in the bottom righthand corner to make changes. Under the Attributes tab, you can edit the group name, group URL, and public shopping cart group message. If you click the Service Areas tab, you can add, edit, or delete service areas included in the service area group. Click DELETE or SUBMIT to save changes.
Add Service Area Groups
To add a new service area group, click the ADD button in the bottom righthand corner under the Service Area Group page.
Create a group name, group URL, and public shopping cart group page message. Click ADD GROUP to save changes.