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  • KNOWLEDGE BASE
  • Subscribers
  • Summary
  • Cards

Cards

subscribers summary monitoring cards

Cards are displayed under each Subscriber profile and display information about that customer. 

Visit the Summary page to learn how to change which Cards are displayed on the Subscriber accounts.

  • System Cards
    • Active Services 
    • Workflow Processes
  • Integrations
    • Preseem
    • Saisei

System Cards


Active Services


The Active Services Card displays the current Services that are active on a Subscriber's account. Scroll down to view any additional Service Packages tied to the Subscriber account.

View the associated MAC address, serial number, IP address, Central Office, OLT and ONT.

Click on the highlighted text on an active services card to be redirected to the specific piece of Hardware. Hover over the highlighted text to view a description of the available actions.

If a service package has multiple pieces of hardware associated with it, one single active services card will display all of the packages' hardware. 

Click the plus.svgicon to set up Monitoring on Hardware tied to that specific Service Package. 

Select the power.svg icon to enable monitoring on a device that was previously monitored but is not currently. 

activeservices-1.PNG

Vendor Configurations


The settings-24px.svg icon displays any applicable vendor configurations associated with that Hardware. The options, like CHANGE IP and REMOVE PROVISIONING, will be specific to that type of hardware. 

hardware-use.PNG

Click on the dropdown menu to view more details about the device, like the IP address and MAC address (redacted in the below image for security purposes). 

mikrotik-use.jpg

View Monitored Items


Select the poll_black_24dp (1).svg icon to view the monitored items in more detail. 

hardware-view.PNG

 Click on the chart-line-variant.svg icon to view the item history in a graph form.

view-item-graph.PNG

Select the settings-24px.svg icon next to a monitored item to edit the item.  

edit-item.PNG

View Hardware Problems


Click the alarm.svg icon to view any problems associated with the hardware. 

error.PNG

View Hardware Status


Easily view the Hardware status by looking at the colored dot to the left of the piece of hardware, or by looking at the header bar of the card. This color denotation is a quick and easy way to troubleshoot a Subscriber account and determine if there is a service outage or an equipment failure.   

The green bar and green dot indicate that the Hardware is being monitored and is working correctly. 

green-card.PNG

The red bar and red dot indicate that the Hardware is not responding.

red-card.PNG

The yellow bar and yellow dot indicate that the Hardware is still responding but is losing signal strength.

active-services-warning.PNG

A white bar and gray dot indicate that the Hardware is not being monitored. 

activeservices-whitebar.PNG

Workflow Processes


View the Workflows associated with a specific Subscriber, including the address, Service Package, Workflow status, type and start date. 

Click on a line item to view the tasks associated with that specific Workflow. 

workflow-processes-view.JPG

Integrations


Preseem


The Preseem summary cards show the shaping traffic bandwidth history that is pertinent to a specific Subscriber. 

Click on the poll_black_24dp (1).svg icon to display more information about the account bandwidth. 

Select the launch-24px.svg icon to be taken directly to your Preseem account. 

View the summary over different lengths in time in relation to the bandwidth. 

preseem.JPG

Click and drag on a portion of the chart to zoom in on the data.  

preseem2.JPG

View the analytics in seven day and 48 hour increments. 

preseem3.JPG

Saisei

The Saisei summary cards show the shaping traffic bandwidth history that is pertinent to a specific Subscriber. 

Click on the poll_black_24dp (1).svg icon to display more information about the account bandwidth. 

View the summary over different lengths in time in relation to the bandwidth. 

sai-sei-bandwidth1.1.JPG

Click and drag on a portion of the chart to zoom in on the data.  

sai-sei3.1.JPG

View the analytics in seven day and 48 hour increments. 

sai-sei-2.1.JPG
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