Cards
Cards are displayed under each Subscriber profile and display information about that customer.
Visit the Summary page to learn how to change which Cards are displayed on the Subscriber accounts.
System Cards
Active Services
The Active Services Card displays the current Services that are active on a Subscriber's account. Scroll down to view any additional Service Packages tied to the Subscriber account.
View the associated MAC address, serial number, IP address, Central Office, OLT and ONT.
Click on the highlighted text on an active services card to be redirected to the specific piece of Hardware. Hover over the highlighted text to view a description of the available actions.
If a service package has multiple pieces of hardware associated with it, one single active services card will display all of the packages' hardware.
Click the 
Select the 
Vendor Configurations
The 
Click on the dropdown menu to view more details about the device, like the IP address and MAC address (redacted in the below image for security purposes).
View Monitored Items
Select the 
Click on the 
Select the
View Hardware Problems
Click the 
View Hardware Status
Easily view the Hardware status by looking at the colored dot to the left of the piece of hardware, or by looking at the header bar of the card. This color denotation is a quick and easy way to troubleshoot a Subscriber account and determine if there is a service outage or an equipment failure.
The green bar and green dot indicate that the Hardware is being monitored and is working correctly.
The red bar and red dot indicate that the Hardware is not responding.
The yellow bar and yellow dot indicate that the Hardware is still responding but is losing signal strength.
A white bar and gray dot indicate that the Hardware is not being monitored.
Workflow Processes
View the Workflows associated with a specific Subscriber, including the address, Service Package, Workflow status, type and start date.
Click on a line item to view the tasks associated with that specific Workflow.
Integrations
Preseem
The Preseem summary cards show the shaping traffic bandwidth history that is pertinent to a specific Subscriber.
Click on the
Select the 
View the summary over different lengths in time in relation to the bandwidth.
Click and drag on a portion of the chart to zoom in on the data.
View the analytics in seven day and 48 hour increments.
Saisei
The Saisei summary cards show the shaping traffic bandwidth history that is pertinent to a specific Subscriber.
Click on the
View the summary over different lengths in time in relation to the bandwidth.
Click and drag on a portion of the chart to zoom in on the data.
View the analytics in seven day and 48 hour increments.
