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  • KNOWLEDGE BASE
  • Subscribers
  • Invoices

Subscriber - Invoices

subscribers basics customer service invoices

This page shows all of the subscriber's paid and unpaid Invoices. Invoices are named with a transaction ID, show the date invoiced, the due date, total, balance and status.

  • View an Invoice
  • Void an Invoice

By default the last five Invoices will be shown. To view more either search for the Invoice using the magnifying glass, or uncheck the Limit to Last 5 box in the bottom left.

Sub_Invoices1-5_15_20.png

Click the drop down arrow to the left of a paid transaction to view more information about the Payment. Click the payment to be taken to the subscriber's Payments tab.

Sub_Invoices2-5_17_20.png
A credit card payment applied to an invoice

View an Invoice


Click on an Invoice to view more information.

Below the Invoice ID you'll see the Invoice Date, Due Date, and the Subscriber's Location. Invoice details include the associated Package, line items, billing start and end, quantity, rate, and amount.

In the lower right, click refresh-24px.svg to rebuild the PDF, picture_as_pdf-24px.svg to view the PDF, and email-24px.svg to email the PDF to the subscriber.

Sub_Invoices5-5_17_20.png
An invoice for a wireless service

Void an Invoice


On the subscriber's Invoice tab click Sub_Invoices3-5_17_20.pngnext to an unpaid Invoice to void. Enter a reason for the void, then click Void Invoice.

Sub_Invoices4-5_17_20.png
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