Vanity URLs and Core Customer Portals

When setting up your Vision environment, one important step is to establish branded, user-friendly vanity URLs to point to various tools in Vision. These customized web addresses create a more seamless experience for your subscribers while maintaining a consistent look and feel across your online presence.

In this article, we’ll outline the most common vanity URLs used for Subscriber Portal, Quick Pay, Portal Account Setup, and Online Sales, along with examples and a brief overview of what each site does.

1. Subscriber Portal

 

Purpose:
The subscriber portal is the main customer-facing site for managing services and billing.

Typical URL examples:

  • myaccount.companyname.net

  • portal.companyname.net

  • my.companyname.net

Functionality:
Customers can:

  • View and pay invoices

  • Manage payment methods and recurring payments

  • See payment and invoice history

  • Manage services (upgrade, downgrade, add)

  • Schedule installations or check order status

  • View or add trouble tickets

  • Access their referral code

  • Update contact or CPNI information

(Note: available features may vary by system configuration.)

 

2. Quick Pay

Purpose:
Provides a simple payment option for customers who want to make a one-time payment without logging into the subscriber portal.

Typical URL examples:

  • quickpay.companyname.net

  • pay.companyname.net

Functionality:
Customers enter their last name and either account number or phone number to:

  • Make a quick, unauthenticated payment

  • Avoid the need to create or log in to a portal account

(This feature does not replace your existing payment processor, but integrates with it for convenience.)

 

3. Portal Account Setup

Purpose:
Allows customers to create their portal account if they don’t already have one.

Typical URL examples:

  • register.companyname.net

  • portalsignup.companyname.net

Functionality:
Customers enter their last name and either account number or phone number to:

  • Set up new login credentials for the subscriber portal

  • Gain full access to billing and service management tools

4. Online Sales (Cart)

Purpose:
This is your online ordering and signup site, where new customers can check availability, view plans, and complete signups.

Typical URL examples:

  • signup.companyname.net

  • order.companyname.net

  • buy.companyname.net

  • shop.companyname.net

Functionality:
Customers can:

  • Enter an address to check service availability

  • Select and purchase service plans

  • Add-ons or installation options

  • Submit sign-up details

Additional landing pages can also be created for targeted marketing or service areas, e.g.:

  • signup.companyname.net/servicearea1

  • signup.companyname.net/servicearea2