Support SMS

admin utilities support sms

Admin Permission Area 

The SMS Templates section within Admin Utilities allows the administrator to create and edit the text messages sent to your subscribers. These templates are made available to pull for use in Tickets on the Subscriber Account page, Network Event notifications or Marketing Campaigns. Template messages can be written using our text editor.

Templates make it easy for support employees to respond quickly to a specific subscriber with a consistent and unified message. 

To set up templates for automatic, mass SMS messages, go to Batch Notifications under the Billing section.

View SMS Template

Click on a Template to view the message. Click EDIT to make changes.

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Edit SMS Template

Edit the Template Name and message below using the text editor. When finished, click EDIT.

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Add SMS Template

To create an SMS Template, click add_circle-24px.svg. Then enter a Template Name and Message. When finished, click ADD TEMPLATE.

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